Refund policy

1. Validity Period for Returns and Exchanges

Return or exchange requests must be submitted within 30 days from receipt of the product. No return or exchange requests will be accepted after this period.

2. Return and Exchange Conditions

We accept returns and exchanges in the following cases:

Appearance issue: Damaged, broken product or missing parts.

Quality issue: Product with a defect that affects its use or functionality.

Noticeable odor or color difference: Product emits an odor or its color differs from the description.

Delivery error: Received product does not match the order.

Return or exchange without reason: Subject to eligibility requirements.

3. Return Procedure

Contact our customer service by email or phone, provide your order number, proof of payment, reason for return, and attach relevant photos or videos.
Our team will process your request promptly. If the return is approved, we will send you the return address.
You must send back the product with the provided return label. Once the product is received and inspected, the refund will be processed.

4. Exchange Procedure

Contact our customer service by email or phone, provide your order number, proof of payment, reason for exchange, and corresponding photos or videos.
After approval, we will share the return address with you.
You must send back the product with the provided label. After receipt and inspection, the replacement item will be shipped within 1–2 business days in accordance with our delivery policy.

5. Refund Procedure

Refunds will be issued within 1–5 days after confirmation to the original payment method (Visa, MasterCard, etc.). Please contact us if there is any delay.

6. Shipping Costs

For products with quality defects, appearance damage, odor issues, color discrepancy or delivery errors: return shipping fees are borne by us.

For returns without reason: shipping fees are borne by the customer.

7. Liability Statement

We strive to ensure all products match the description and quality standards. However, minor flaws on some items may occur during transit or storage. Returns and exchanges are limited to the situations listed above. Damage caused by improper or accidental use is not covered.

8. Return Label

A return label is included in the parcel. Please contact us immediately if you do not receive it.

9. Contact

For any questions or support, please reach our customer service using the details below:

Store name:Woodworkers of Texas  
E-mail: info@woodworkersoftexas.com
Customer service number:+1 713 503 2284
Address: 3614 Thistle St, Houston, TX 77047, United State
Opening hours: Monday to Saturday, 09:00 to 18:00 (CST)