Terms of service
This "Service Policy" sets out the terms, conditions and responsibilities related to the use of our online store, order management and related services.
1. Introduction and Scope
This policy applies to all users visiting, browsing, or making purchases on our site. Use of our services implies full acceptance of these terms and conditions and confirmation that you have read and understood them.
2. User Account and Site Liability
Users are not required to create an account to access or purchase products. If an account is created, the user must provide accurate, complete, and up-to-date information. We accept no liability for any loss or damage resulting from incorrect information or improper use of the account.
3. Products, Stock, and Prices
We strive to provide accurate product descriptions, including images, features, and prices. Due to differences in display settings or stock updates, slight variations may occur. We reserve the right to change product information (including prices and stock) at any time without prior notice. All prices include applicable taxes.
4. Orders and Payment
Orders are only accepted through the official website. After validation, the user receives a confirmation email containing the order number and payment details. We accept major electronic payment methods, such as Visa and MasterCard. All transactions are processed via an encrypted connection to ensure data security.
5. Delivery Conditions
We only deliver within France. After payment confirmation, orders are processed within 1 to 2 business days and handed over to the carrier. The total delivery time is generally 3 to 7 business days. We use the following carriers: Chronopost, Colissimo, and DPD. See our " Delivery Policy " for more details.
6. Order Cancellation
Orders can be cancelled within 48 hours of payment, provided they have not yet been handed over to the carrier. Once an order is in transit, it cannot be cancelled; in this case, a return can be requested in accordance with the return procedure. See our " Order Cancellation Policy " for more details.
7. Returns and Exchanges Customers may request a return or exchange within 30 days of receipt if the product is defective, does not match the description, has a significant color difference, emits an odor, or is incorrect. See our " Return and Exchange Policy " for detailed conditions.
8. Refund Policy After confirmation of the return, the refund will be processed within 1 to 5 business days to the original payment method (Visa, MasterCard). We are committed to providing a fast and transparent process.
9. Disputes and Applicable Law In the event of a dispute related to services or purchases, we are committed to resolving disputes transparently and amicably, in accordance with applicable French law, including the provisions relating to the GDPR. We reserve the right to update this policy and inform users of significant changes.
10. Confidentiality and Data Protection All personal information provided is processed in accordance with our " Privacy Policy ," respecting transparency, security, and the principles of the GDPR. Users can access, modify, or delete their personal data at any time.
11. Intellectual Property All site content, including text, images, logos and designs, is protected by intellectual property rights and intended for personal, non-commercial use. Any reproduction or distribution without written authorization is prohibited.
12. Limitation of Liability We strive to ensure the accuracy of the information on the site, but cannot guarantee its complete accuracy. We are not liable for any direct or indirect damages resulting from the misuse of products or services purchased through the site.
13. Changes to Terms of Service We reserve the right to modify this policy at any time for operational or regulatory reasons. Changes take effect immediately upon posting. Users are advised to check this page regularly.
14. Contact For any questions or requests regarding our services, please contact our customer service department using the following contact details:
Store name:Woodworkers of Texas
E-mail: info@woodworkersoftexas.com
Customer service number:+1 713 503 2284
Address: 3614 Thistle St, Houston, TX 77047, United State
Opening hours: Monday to Saturday, 09:00 to 18:00 (CST)